Privacy Policy

Last updated: 11 November 2026

This policy explains what personal data Santens collects through this website, why, and what your rights are. Santens is clinic software. If you are a clinic's patient, please read the section on patient data below, because it works differently.

1. Who we are

Santens (“we”, “us”) is a software company serving independent clinics in Southeast Asia. You can reach us at dpo@santens.site.

2. What we collect on this website

We collect only what you choose to send us.

• The demo request form. Name, clinic name, specialty, number of practitioners, city, email address and, if you give it, a WhatsApp number. The form does not send data to a server. It opens your own email app with the details filled in, and nothing is sent until you press send there.
• Email. Anything you write to us, and our replies.

We use this data only to answer your request, to arrange a demo or trial, and to keep a record of that conversation.

3. What we do not use

This website has no advertising trackers, no analytics cookies and no social media pixels. We do not sell personal data. We do not set cookies of our own.

4. Hosting and fonts

• Hosting. The site is served by Cloudflare. Like most hosts, Cloudflare keeps standard server logs, such as IP address, browser type, requested page and time. We do not use these logs to identify visitors.
• Google Fonts. The site loads its typefaces from Google Fonts. When your browser requests them, your IP address is disclosed to Google. Google's own policy governs what it does with that request.

5. Patient data inside the Santens product

When a clinic uses Santens, the patient records, appointments and invoices it enters are the clinic's data. For that data, the clinic is the controller and Santens is the processor. We handle it only on the clinic's instructions, under a separate data processing agreement that we sign with each clinic. If you are a patient and want to see, correct or delete your record, please ask your clinic first. We will help the clinic respond.

6. How long we keep data

• Demo and trial enquiries: up to 24 months after our last contact, then deleted.
• Emails: as long as the conversation is active, then up to 24 months.
• Server logs: kept by Cloudflare under its own retention rules.

7. Your rights

Under the data protection law of the country where your clinic operates, such as Singapore's PDPA 2012, Malaysia's PDPA 2010, Indonesia's Law No. 27 of 2022, the Philippines' Data Privacy Act of 2012 or Thailand's PDPA 2019, you can ask us to give you a copy of the personal data we hold about you, to correct it, or to delete it. You can also withdraw consent or object to how we use it. Write to dpo@santens.site. We will reply within 14 days. If you are not satisfied with our answer, you may complain to your local data protection authority.

8. Governing law

This policy is governed by the laws of Singapore. For patient data, the data protection law of the country where your clinic operates also applies, as described in sections 5 and 7.

9. Changes

If we change this policy, we will post the new version here and update the date at the top.

10. Contact

Questions about privacy: dpo@santens.site.